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PlayCity licensed casinos
What the State Agency of Ukraine PlayCity licence means for players, how to check it in the official register, and every casino in our database that holds it.
Short answer
PlayCity is the Ukrainian state agency that controls gambling and lotteries. It replaced the former gambling commission in a reform aimed at reducing corruption.
About the State Agency of Ukraine PlayCity
Online casinos are legal in Ukraine under a gambling law adopted on 14 July 2020, but only for licensed operators. PlayCity issues licences, runs an online monitoring system for licensed operators and works to block illegal casinos. It advises players to treat a site as suspicious if it claims a Curaçao or Anjouan licence, does not use a '.ua' address, accepts crypto or transfers to personal cards, or lets people bet without identity checks. The minimum age is 21. Players, or close relatives, can apply to the national register of persons restricted from gambling, which applies to all licensed operators. Licensed sites must also make players set spending and time limits. Complaints go to the operator first and can then be sent to PlayCity by hotline or online form. There is no gambling ombudsman, so the final route is the courts.
| Regulator | State Agency of Ukraine PlayCity |
|---|---|
| Jurisdiction | UA |
| Type | national |
| Established | 2025 |
| Public register | Open the register |
| How to check a licence | Look up the operator in the licence registers published on PlayCity's open-data page. PlayCity lists warning signs of illegal sites: a claimed Curaçao or Anjouan licence, a domain that does not end in .ua, Russian or other foreign-language-only sites, crypto or personal-card deposits, and no identity check before betting. |
| Complaints / ADR | Complain to the licensed site first. If unresolved, contact PlayCity by its free hotline (0800 100-065), in writing or via its online appeals form (https://playcity.gov.ua/forma-dlia-podannia-elektronnykh-zvernen-hromadian); PlayCity answers within 15 days, or up to 45 days. There is no gambling ombudsman; the final route is the courts (per gamblingmaps). Illegal advertising can be reported separately. |
| Player protection | Minimum age 21 for casino, betting, poker and slots. Players (or close relatives) can apply for entry in the Register of persons restricted from gambling (https://pc.gov.ua/), for six months to three years. Player spending and time limits are set by Ministry of Digital Transformation Order No. 207 of 26.12.2025; licensed sites must make players set daily, weekly and monthly limits. PlayCity runs a State online monitoring system and blocks illegal sites. |
Casinos with a PlayCity licence
No casino with this licence is published in our database yet.
Not sure whether a licence is real? Use the licence checker or read how to check a casino licence.