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Hello Casino review
Before you deposit at Hello Casino, three things matter: whether the licence is real, whether your country is accepted and what the bonus terms demand. This page answers all three for Hello Casino under a licence from the Malta Gaming Authority.
7.8/10
Bonus100% up to €300 + 100 bonus spins on Book of Dead
Our verdict
Hello Casino is run by White Hat Gaming Limited under a Malta Gaming Authority licence for international players, confirmed by the MGA URL checker. Withdrawals stay pending for one to two days and are capped at $12,500 per week, while the welcome bonus requires 35x wagering on deposit plus bonus.
We may earn a commission if you sign up through our links. It does not affect our ratings. How we are funded
Hello Casino at a glance
| Operator | White Hat Gaming Limited |
|---|---|
| Company seat | MT |
| Founded | Not disclosed |
| Licence(s) | MGA MGA/B2C/370/2017RegisterUKGC 052894-R-329546-008Register |
| Website | hellocasino.com |
| Minimum deposit | 10 EUR |
| Withdrawal time | pending 1-2 days, then processed immediately; up to 3 working days to reach… (source: casino terms) |
| Payment methods | Bank Transfer (SEPA / SWIFT), Mastercard, Neteller, Paysafecard, Skrill, Visa |
| Game providers | Not disclosed |
| Live casino | Yes |
| Crypto | No |
| Currencies | EUR |
| Languages | en, fr, fi, es |
Pros
- MGA licence for the domain confirmed by the regulator's checker
- Live chat and email support available around the clock
- Card, e-wallet and bank transfer options from a €10 minimum
Cons
- Welcome bonus wagering of 35x applies to deposit plus bonus
- Weekly withdrawal cap of $12,500 for standard players
- Long restricted-country list including most of the EU
How Hello Casino scores
| Criterion | Weight | Score | Based on |
|---|---|---|---|
| Licence and safety | 30% | 9.5 | Strongest licence: tier 1 regulator, 2 licences in total |
| Fairness of terms | 20% | 6.5 | Bonus wagering: 35x deposit + bonus |
| Payments and withdrawals | 20% | 7.0 | Processing: pending 1-2 days, then processed immediately; up to 3…; 6 payment methods recorded |
| Games | 10% | 5.5 | Providers not disclosed, live casino |
| Support | 10% | 9.0 | live chat, email (24/7) |
| Player protection | 10% | 8.0 | 4 tools: deposit limit, reality check, cooling-off, self-exclusion |
| Overall | 100% | 7.8 | Method |
Regulator and licence check
Hello Casino is listed by the Malta Gaming Authority under licence number MGA/B2C/370/2017, held by White Hat Gaming Limited. We found the entry in the official register. If the casino does not resolve a complaint: Complain to the operator first. If the operator's answer is unsatisfactory, refer the complaint to the MGA Player Support Unit (https://www.mga.org.mt/player-hub/lodge-a-complaint/) or to an alternative dispute resolution (ADR) entity. The MGA has published an ADR Directive for licensees.
Hello Casino is listed by the Gambling Commission under licence number 052894-R-329546-008, held by White Hat Gaming Limited. We found the entry in the official register. If the casino does not resolve a complaint: Use the operator's complaints process first. If unresolved, the operator must name an approved ADR provider; for remote gambling the approved list includes IBAS, eCOGRA, ADR Group, CEDR, Blexr and ProMediate (https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers). ADR is generally free for consumers.
Regulators in this group can fine or suspend operators, which gives players real leverage in a dispute.
Bonus and terms
100% up to €300 + 100 bonus spins on Book of Dead
- Wagering
- 35x deposit + bonus
- Max bet
- 20% of the bonus value (bets under €5 exempt)
- Expiry
- bonus 30 days, free spins 10 days (standard promo terms)
- Eligible games
- Book of Dead (spins)
18+ · T&Cs apply · Terms checked October 25, 2026
With 35x wagering, every 100 of bonus money means 3,500 in bets before a withdrawal. On a slot with 96% RTP the expected cost of those bets is about 140, more than the bonus itself. Calculate your own case.
The terms also set a maximum bet of 20% of the bonus value (bets under €5 exempt) while wagering, an expiry of bonus 30 days, free spins 10 days (standard promo terms).
Deposits and payouts at Hello Casino
You can pay with Bank Transfer (SEPA / SWIFT), Mastercard, Neteller, Paysafecard, Skrill, Visa.
Withdrawals are processed within pending 1-2 days, then processed immediately; up to 3 working days to reach… according to the terms; e-wallets usually arrive faster than cards or bank transfers.
Withdrawal limits: minimum withdrawal 10 EUR, per week 12,500 USD (VIPs may get higher limits).
Electronic age and identity checks via third parties; documents can be requested at any time, e.g. at cumulative deposits of EUR 2,000, plus proof of payment-method ownership and source of funds.
Game selection
You will also find a live casino.
Where Hello Casino accepts players
According to its terms, Hello Casino does not accept players from: Afghanistan, Albania, Algeria, AS, Angola, Argentina, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Cambodia, Cameroon, KY, China, Republic of the Congo, Democratic Republic of the Congo, Côte d'Ivoire, Cuba, Czechia, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Germany, Ghana, Gibraltar, Greece, GU, Guyana, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kenya, Laos, Latvia, Lithuania, Mali, MQ, Mauritius, Monaco, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Netherlands, Nicaragua, Nigeria, North Korea, MP, Pakistan, Palestine, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, RE, Romania, Russia, Samoa, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Sudan, Spain, Sri Lanka, Sudan, Switzerland, Syria, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United States, UM, Vanuatu, Venezuela, Vietnam, VI, Yemen, Zimbabwe.
Gambling laws differ by country; see online casino laws by country.
Help, account and closure
You can reach the team through live chat, email (24/7).
Responsible gambling tools in the account: deposit limit, reality check, cooling-off, self-exclusion. More on staying in control.
Player experiences
Reports from players, checked by our editors before publication. They describe individual experiences and are not part of our score.
No player experiences published yet.
Share your experience with Hello Casino
Frequently asked questions
Is Hello Casino licensed?
Hello Casino is licensed by the Malta Gaming Authority (licence MGA/B2C/370/2017) and the Gambling Commission (licence 052894-R-329546-008). We checked the entry in the regulator's public register.
Does Hello Casino have a live casino?
Yes, there is a live casino section with dealer games.
Is Hello Casino available in my country?
According to its terms, Hello Casino does not accept players from Afghanistan, Albania, Algeria, AS, Angola, Argentina and other countries. Gambling laws differ by country, so check the legal status of online casinos where you live; our country pages explain it for each market.
What is the minimum deposit at Hello Casino?
The minimum deposit is 10 EUR. Some payment methods have higher minimums, and bonuses often require more.
Are the Hello Casino bonus terms fair?
The offer comes with 35x deposit + bonus wagering, a maximum bet of 20% of the bonus value (bets under €5 exempt). Use our wagering calculator to see what that means for you.
How did you rate Hello Casino?
Every casino is scored with the same published formula: licence, fairness of terms, payments, games, support and player protection. Payment from operators never changes the score.
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Sources
- hellocasino.com/
- hellocasino.com/terms
- hellocasino.com/promoterms
- hellocasino.com/promotions?promo=welcome-offer
- hellocasino.com/banking-deposit
- hellocasino.com/support
- hellocasino.com/about
- hellocasino.com/responsiblegaming
- hellocasino.zendesk.com/hc/en-us
- hellocasino.zendesk.com/hc/en-us/articles/7934444518162-What-payment-methods-can-I-use
- mgaurlchecker.mga.org.mt/
- gamblingcommission.gov.uk/public-register/business/detail/52894
- gamblingcommission.gov.uk/public-register/businesses/download
Gambling Hero is an independent information site and not a casino. Facts were checked on October 25, 2026; operators change terms without notice, so check the casino terms before you deposit.