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Photo: Elian Emanuel Coutinho Roehrs / Pexels
Caliente review
Caliente under a licence from the Secretaría de Gobernación – Dirección General de Juegos y Sorteos is listed in our database with its operator, licence number and terms. Here is how it compares on the points that decide whether you get paid.
6.1/10
Our verdict
Caliente is run by Tecnología en Entretenimiento Caliplay under SEGOB permit DGG/SP/404/97, and its terms state withdrawals are paid the same day or the next day. Verified players can withdraw up to MXN 2,000,000 per 24 hours, while unverified accounts are limited to MXN 400,000.
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Our verdict on Caliente
| Operator | Tecnología en Entretenimiento Caliplay, S.A.P.I. de C.V. |
|---|---|
| Company seat | Mexico |
| Founded | Not disclosed |
| Licence(s) | SEGOB / DGJS |
| Website | caliente.mx |
| Minimum deposit | Not disclosed |
| Withdrawal time | same day or at the latest the next day after the request (source: casino terms) |
| Payment methods | Bank Transfer (SEPA / SWIFT) |
| Game providers | Playtech |
| Live casino | Yes |
| Crypto | Not disclosed |
| Currencies | MXN |
| Languages | es |
Pros
- Withdrawals stated to be paid the same or next day
- Support available 24/7 via chat, phone and email
- Deposit limits, breaks and self-exclusion available
Cons
- Many countries, including the US and Spain, are restricted
- Responsible gambling tools must be requested through live chat
- Specific payment methods are not listed in the terms
Where the score comes from
| Criterion | Weight | Score | Based on |
|---|---|---|---|
| Licence and safety | 30% | 5.0 | Strongest licence: tier 3 regulator |
| Fairness of terms | 20% | 7.0 | No bonus terms recorded |
| Payments and withdrawals | 20% | 5.0 | Processing: same day or at the latest the next day after the request; 1 payment methods recorded |
| Games | 10% | 6.0 | 1 providers disclosed, live casino |
| Support | 10% | 9.0 | live chat, phone, email (24/7) |
| Player protection | 10% | 6.5 | 3 tools: deposit limit, cooling-off, self-exclusion |
| Overall | 100% | 6.1 | Method |
Is Caliente licensed and safe?
Caliente is listed by the Secretaría de Gobernación – Dirección General de Juegos y Sorteos.
This is a light-touch licence. Supervision is limited and there is little a player can do through the regulator if a dispute escalates.
How you get your money out
The cashier lists Bank Transfer (SEPA / SWIFT).
Withdrawal limits: per day MXN 2,000,000 per 24 hours (verified); MXN 400,000 (unverified).
Proof of age may be requested and winnings cannot be withdrawn until verified; card depositors may need ID, utility bill or card statement before the first withdrawal; cards must belong to the account holder.
Game selection
The lobby combines titles from 1 studios such as Playtech.
You will also find a live casino, a sportsbook.
Where Caliente accepts players
According to its terms, Caliente does not accept players from: Afghanistan, Antigua and Barbuda, Bahamas, Barbados, Belgium, Belize, Bulgaria, China, Cuba, Cyprus, Dominica, Estonia, France, Greece, Grenada, Guyana, Haiti, Hong Kong, Jamaica, Iran, Iraq, Israel, Italy, Libya, Macao, MS, Serbia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Singapore, Spain, Sudan, Suriname, Syria, Philippines, Trinidad and Tobago, Turkey, United States.
Gambling laws differ by country; see online casino laws by country.
Help, account and closure
Support is available via live chat, phone, email (24/7).
Available control tools: deposit limit, cooling-off, self-exclusion. More on staying in control.
Player experiences
Reports from players, checked by our editors before publication. They describe individual experiences and are not part of our score.
No player experiences published yet.
Share your experience with Caliente
Questions about Caliente
How did you rate Caliente?
Every casino is scored with the same published formula: licence, fairness of terms, payments, games, support and player protection. Payment from operators never changes the score.
Does Caliente have a live casino?
Yes, there is a live casino section with dealer games.
What can I do if Caliente does not pay out?
Collect your account statement and all messages, file a formal complaint with the casino, and if it is not resolved, escalate to the regulator or the dispute resolution body named in the terms. Our complaint guide explains each step.
Which game providers does Caliente offer?
Among others: Playtech.
Who owns Caliente?
Caliente is operated by Tecnología en Entretenimiento Caliplay, S.A.P.I. de C.V.. The operator is the legal entity your contract is with and the one named in the licence register.
Is Caliente available in my country?
According to its terms, Caliente does not accept players from Afghanistan, Antigua and Barbuda, Bahamas, Barbados, Belgium, Belize and other countries. Gambling laws differ by country, so check the legal status of online casinos where you live; our country pages explain it for each market.
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Sources
All information was verified on October 24, 2026 from the licence register and the casino terms. Terms change; the version on the casino site applies.