Admiral
8.5/10- Min. deposit5 EUR
- WithdrawalsOperator aims to process within…
mycasino.ch review
This mycasino.ch review checks the casino against its regulator's public register, reads the terms that decide withdrawals and bonuses, and lists the countries the operator refuses.
Our verdict
mycasino.ch is run by Grand Casino Luzern AG under a Swiss Federal Council concession for online casino games and is open only to Swiss residents aged 18 or over. Its terms say withdrawals are usually processed within two business days to a Swiss account in the player's name, and bonus money carries a 35x wagering requirement.
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Our verdict on mycasino.ch
| Operator | Grand Casino Luzern AG |
|---|---|
| Company seat | CH |
| Founded | Not disclosed |
| Licence(s) | ESBKRegister |
| Website | mycasino.ch |
| Minimum deposit | 10 CHF |
| Withdrawal time | usually within 2 business days (terms); homepage: YAPEAL instant, bank payouts… (source: casino terms) |
| Payment methods | Apple Pay, Mastercard, Neteller, Paysafecard, Skrill, Visa |
| Game providers | ELK Studios, Evolution, Greentube, Hacksaw Gaming, IGT, Kalamba Games, Play'n GO, Playtech, Pragmatic Play, Push Gaming, Relax Gaming, Spinomenal |
| Live casino | Yes |
| Crypto | Not disclosed |
| Currencies | CHF |
| Languages | de |
Pros
- Swiss online casino concession held by Grand Casino Luzern AG
- Deposit and loss limits, reminders, breaks and self-exclusion
- Withdrawals usually processed within two business days
Cons
- Only available to players resident in Switzerland
- Bonus validity periods differ between site pages
- No sportsbook or crypto payments mentioned
Where the score comes from
| Criterion | Weight | Score | Based on |
|---|---|---|---|
| Licence and safety | 30% | 9.5 | Strongest licence: tier 1 regulator |
| Fairness of terms | 20% | 6.5 | Bonus wagering: 35x bonus |
| Payments and withdrawals | 20% | 9.0 | Processing: usually within 2 business days (terms); homepage: YAPEAL…; 6 payment methods recorded |
| Games | 10% | 7.5 | 13 providers disclosed, live casino |
| Support | 10% | 8.0 | live chat, email, phone, help center |
| Player protection | 10% | 9.0 | 5 tools: deposit limit, loss limit, reality check, cooling-off, self-exclusion |
| Overall | 100% | 8.4 | Method |
Licence and safety
mycasino.ch is listed by the Eidgenössische Spielbankenkommission (Swiss Federal Gaming Board), held by Casino Luzern. We found the entry in the official register. If the casino does not resolve a complaint: The ESBK website has a complaints page for players (linked from its homepage); detailed procedure not verified.
This is one of the stricter licences: the regulator enforces player protection rules and offers an independent route for complaints.
Welcome offer in detail
100% up to CHF 300 + 200 free spins
- Wagering
- 35x bonus
- Minimum deposit
- 10 CHF
- Expiry
- Conflicting: wagering within 30 days (homepage FAQ) or 10 days (bonus page); free spins valid 72 hours per batch (homepage) or 7 days (bonus page)
- Eligible games
- Slots 100%, video poker 30%, live casino and table games 10%
18+ · T&Cs apply · Terms checked October 25, 2026
Wagering of 35x turns 100 of bonus into 3,500 of required turnover. At an average return of 96% that turnover costs around 140 on average, more than the value of the bonus. Calculate your own case.
Before you accept, check an expiry of Conflicting: wagering within 30 days (homepage FAQ) or 10 days (bonus page); free spins valid 72 hours per batch (homepage) or 7 days (bonus page).
Deposits and payouts at mycasino.ch
Accepted methods include Apple Pay, Mastercard, Neteller, Paysafecard, Skrill, Visa.
Withdrawals are processed within usually within 2 business days (terms); homepage: YAPEAL instant, bank payouts… according to the terms; e-wallets usually arrive faster than cards or bank transfers.
Name, date of birth, gender and nationality from an official ID plus proof of residence; ID copy or proof of address not older than 3 months can be requested at any time and data may be checked with third parties such as CRIF AG. Provisional accounts are capped at CHF 1,000 in deposits and cannot withdraw winnings.
Game selection
13 game providers are listed, among them ELK Studios, Evolution, Greentube, Hacksaw Gaming, IGT, Kalamba Games, Play'n GO, Playtech, Pragmatic Play, Push Gaming.
The offer includes 3,000 games, a live casino.
Where mycasino.ch accepts players
The terms we read do not publish a list of restricted countries. Ask support before you register if you live outside its main markets.
Gambling laws differ by country; see online casino laws by country.
Customer support at mycasino.ch
Support is available via live chat, email, phone, help center.
Mobile: iOS and Android app.
Responsible gambling tools in the account: deposit limit, loss limit, reality check, cooling-off, self-exclusion. More on staying in control.
Player experiences
Reports from players, checked by our editors before publication. They describe individual experiences and are not part of our score.
No player experiences published yet.
Share your experience with mycasino.ch
Questions about mycasino.ch
Are the mycasino.ch bonus terms fair?
The offer comes with 35x bonus wagering. Use our wagering calculator to see what that means for you.
Does mycasino.ch accept cryptocurrency?
The casino does not clearly state whether it accepts cryptocurrency.
How did you rate mycasino.ch?
Every casino is scored with the same published formula: licence, fairness of terms, payments, games, support and player protection. Payment from operators never changes the score.
What can I do if mycasino.ch does not pay out?
Collect your account statement and all messages, file a formal complaint with the casino, and if it is not resolved, escalate to the regulator or the dispute resolution body named in the terms. Our complaint guide explains each step.
Who owns mycasino.ch?
mycasino.ch is operated by Grand Casino Luzern AG. The operator is the legal entity your contract is with and the one named in the licence register.
Is mycasino.ch available in my country?
According to its terms, mycasino.ch does not accept players from several countries listed in its terms. Gambling laws differ by country, so check the legal status of online casinos where you live; our country pages explain it for each market.
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Sources
Gambling Hero is an independent information site and not a casino. Facts were checked on October 24, 2026; operators change terms without notice, so check the casino terms before you deposit.